Customer Service Supervisor

Who is LCMHA?

LCMHA (Lenawee Community Mental Health Authority) provides or manages a full array of services to adults and children with mental health and/or emotional disturbances, persons with substance use disorders, and persons with developmental disabilities. Our mission is to create a path to resilience, recovery, wellness, and self-determination for these individuals.

What would this job entail?

The Customer Service Supervisor is responsible for the development, implementation and monitoring of services provided by the Customer Service group. Specifically, this individual will:

• Oversee Customer Service staff to assure quality service is provided to consumers and visitors;
• Provide information regarding prevention outreach and support groups;
• Coordinate community outreach events (interact with other local social service agencies to disseminate common inter-agency communications);
• Assist consumers and providers in completing recipient rights complaints and treatment disputes forms;
• Perform agency marketing functions (maintain agency's social media [Facebook] website, coordinate maintenance of certain aspects of the agency's website, etc.).
• Carry out additional duties as assigned by supervisor.

The qualifications for this position are:

• Bachelor's degree (or a combination of a minimum of 10 years' prior work experience in customer services and prior education) is preferred.
• One year of previous supervisory experience desired
• Have basic computer knowledge (such as familiarity with email and internet use) and experience with databases; experience in use of financial or accounting information systems (must be proficient in Microsoft Word, Excel and PowerPoint).

Bi-lingual candidates are encouraged to apply.

Why work for LCMHA?

We have been around for over 40 years providing services to some of the most vulnerable members of the Lenawee County community. We feel a responsibility to identify needs and work with our community partners to identify solutions. We have been leaders in implementing system change.

The annualized salary range for this position is $49,159 to $61,035 per year (based on a 37-1/2 hour work week).

The benefits package includes:

• Health and vision insurance -- coverage starts on the first day of the month after being hired. Employees who have health insurance coverage elsewhere are given a health insurance opt-out payment.
• Dental insurance (at no cost) coverage starts on the first day of the month after being hired.
• Paid Time Off benefit combines vacation, sick and personal leave benefits into one comprehensive plan, and begins as of the first day of employment. A newly hired full-time employee accrues 6.50 hours every two-week pay period (about 22-1/2 days for the first year). The number of hours an employee accrues is based on length of service; the hours accrued increases after one year, five years, and ten years of employment.
• Paid Holidays -- LCMHA observes 11-1/2 paid holidays per year; eligible for paid holidays as of the first day of employment.
• Short-Term and Long-Term Disability Insurance / Life Insurance (at no cost) -- coverage starts on the 91st day of employment.
• Retirement Benefits participation starts on your first day of employment.

Current Openings for Customer Service Supervisor Jobs at Lenawee Community Mental Health Authority